Privacy PolicY

Intrinsic Health Group

Last updated: June 2026


Overview


Intrinsic Health Group (IHG) is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.


What information we collect


We may collect the following personal information:

  • Name
  • Phone number
  • Email address
  • Suburb or postcode
  • Health and medical information relevant to your care
  • Referral information from healthcare providers
  • Funding type (e.g. NDIS, Support at Home, DVA, private)


Why we collect it


We collect your information to:

  • Provide allied health services and coordinate your care
  • Respond to enquiries and referrals
  • Process funding claims (NDIS, DVA, aged care)
  • Communicate appointment and service information
  • Comply with legal and regulatory obligations


How we collect it


We collect information directly from you via our website contact forms, phone, email, or in person. We may also receive information from referring health professionals or support coordinators with your consent.


How we store and protect it


Your information is stored securely and accessible only to authorised IHG staff. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.


Who we share it with


We do not sell or rent your personal information.


We may share it with:

  • Other treating health professionals involved in your care (with your consent)
  • Funding bodies such as the NDIS, DVA, or aged care assessors
  • Our parent organisation, Comlink Australia, for operational purposes
  • Third-party service providers who assist us in delivering services (bound by confidentiality agreements)


Health information


Health information is treated as sensitive information under the Privacy Act. We only collect and use health information where it is directly relevant to providing you with care, or where you have given your consent.


Your rights


You have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or outdated information
  • Make a complaint if you believe your privacy has been breached


Contact us


For privacy enquiries, corrections, or complaints, please contact us at:


Email: referrals@Intrinsichealth.com.au

Website: intrinsichealth.com.au